|  | | | Components
The i-Service SD service centre comprises three complementary components:
- Service Desk
- OCS Inventory
- Nagios
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Service Desk
Service Desk is an improved form of the open source solution jTrack, which is intended for setting up a modern service centre.
jTrack is an Internet application which can be modularly expanded by adding the required functionalities. Its basic characteristics are a dynamic work flow, the definition of the field of operation, the integration of e-mail, the attachment of files, and the provision of a detailed history overview.
The module's basic features are the following: - a call centre
- work orders
- reports
- project management
| | | | - knowledge base and change management
- Control Panel
- dashboard
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CMDB (OCS Inventory)
An open source solution for setting up, automatically updating, and monitoring lists and the configuration of devices.
MDB (Configuration Management Database) is a source of information for all components of the information system. In the ITIL context, CMDC represents an authorised configuration of important components of the information environment. The main aim of CMDB is to help an organization or a company to understand the relationship between the above-mentioned components and the traceability of their configuration. CMDB is a basic component of ITIL business process – device management.
Nagios
The Nagios solution is used for the effective control of devices and automatic reporting. Nagios is an open source software application used for control via a network.
Nagios enables the reporting of errors and deviations from the normal functioning of devices. With the help of a list of parameters, Nagios monitors the functioning of devices and warns about deviations from predicted patterns. | |  | | | | | | | | | | | | | |
