|  | | | Advantages of use
INFORMING
The service desk informs users and operators of important events and developments automatically via e-mail, SMS, audio, and fax messages. The constant control of the state of any current request resolution is also possible. What is required for access is a device which supports an internet browser and internet access.
The content of such e-mail is in HTML format, which gives a report on the state of a request in the form of tables and offers a direct connection to view a request.
GREATER EFFECTIVENESS OF BUSINESS PROCESSES
i-Service SD provides an excellent information platform, with the help of which reporting problems and requests is made easier, as well as their resolution. Apart from the speed of request resolution, transparency is also an important factor. At any moment of request resolution users can view how the request resolution is progressing, who is resolving the request, and approximately when it will be resolved.
LOWER BUSINESS EXPENSES
This simplified solution, which enables reporting requests via an internet interface and SMTP connection, provides lower expenses for companies. There are no longer stationary and mobile phone expenses since the whole process of problem resolution can be viewed via the internet.
Time is also a significant factor. An operator is automatically informed of any problem. As soon as he starts resolving the problem, the user is informed about it. A report is also provided at the end of the process. A number of obstacles which used to cause significant time loss due to problem resolution are eliminated or are considerably decreased.
SECURITY
Every user gets a user name and a password. Access by unauthorised persons is not possible. | | | | | | | | | | | | |
